Support

Operational coverage for the systems we build, and the systems you run.

Tiered support, tested runbooks, and an escalation path that ends with engineers — not scripts.

Essential

Business-hours support with a 4-hour response target on P1.

P1
4h
P2
1 business day
Channels
Email, ticket portal

Business

Extended hours with a 1-hour response on P1 and proactive monitoring.

P1
1h
P2
4h
Channels
Email, ticket portal, WhatsApp
24/7

Enterprise

24/7 paging with a 15-minute first-response on P1 and engineering escalation.

P1
<15min
P2
1h
Channels
Paging, on-call, dedicated channel

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Frequently asked

  • What systems do you support?

    Anything we built. For systems you've operated yourself, we offer takeover engagements after a short technical review.

  • Do you offer 24/7 on-call?

    Yes, at the Enterprise tier. Paging rotation, defined SLOs, post-incident reviews included.

  • Is support remote?

    Yes. Onsite presence available regionally on demand.